Position Description Summary

Banquet Servers are responsible for the professional and timely service of food and drink to all Members and guests attending private events. We are looking to build a flexible team of part-time employees who can work events on an as-needed basis - this would be the perfect position for someone who just wants to make a little extra cash on the side; work as many or as few events as you'd like!

Role & Responsibilities

• Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism

• Maintain assigned section, attending to it for the duration of the event and assisting elsewhere as needed

• Provide high-end service, utilizing proper serving techniques

• Adhere to all health and sanitation codes and guidelines at all times

• Efficiently serve food and drinks in a friendly and courteous manner, adhering to Shoals Club standards and steps of service

• Check in on Members & guests frequently, keeping drinks full & attending to all of their needs

• Advise management of any complaints as soon as they occur

• Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc

• Attend pre-shift meetings, noting any special circumstances

• Consistently adhere to state and local laws regarding the service of alcoholic beverages

• Assist in the daily operation of assigned events, as needed

• Maintain a clean dining room, including tables, side stations, bar areas, etc

• Be detail-oriented and able to prioritize in a fast-paced environment

• Solve problems, work as a team, be a leader, and inspire happiness

• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations, as they relate to the Food and Beverage operations.

• Maintain up-to-date credentials, certificates, and licenses, as applicable

• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

Qualifications & Education Requirements

• Working knowledge of banquet operations

• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation

• Ability to communicate effectively and professionally

• Willingness to learn and accept instruction

• Be dependable, prompt, and team-oriented

• Must possess a positive attitude and good work ethic

• High-end customer service experience in a hospitality or private club environment preferred

• Fine dining experience preferred