Position Description Summary

Food & Beverage Servers are responsible for the professional and timely service of food and drink to all Members and guests.


Role & Responsibilities

• Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism

• Provide immediate attention to all Members and guests upon seating

• Refer to each Member by name at least three times during the meal

• Adhere to all health and sanitation codes and guidelines at all times

• Be knowledgeable about all menus, answering questions, upselling when able, and ensuring repeat visits

• Efficiently serve food and drinks in a friendly and courteous manner, adhering to BHIC standards and steps of service

• Check in on Members and guests frequently, keeping drinks full and attending to all of their needs

• Advise management of any complaints as soon as they occur

• Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc

• Attend pre-shift meetings, noting any specials

• Consistently adhere to state and local laws regarding the service of alcoholic beverages

• Turn in weekly tip declaration form, ensuring proper completion and signing it

• Assist in the daily operation of assigned dining outlet, as needed

• Maintain a clean dining room, including tables, side stations, bar areas, and host stand

• Daily operation of the POS system: entering orders, preparing checks, modifying ticket items, ensuring accurate check pricing, etc

• Be detail-oriented and able to prioritize in a fast-paced environment

• Solve problems, work as a team, be a leader, and inspire happiness

• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations, as they relate to the Food and Beverage operations.

• Maintain up-to-date credentials, certificates, and licenses, as applicable

• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

Qualifications & Education Requirements
• Working knowledge of restaurant operations
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally in both written and verbal formats
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• Ability to perform basic mathematical calculations
• High-end customer service experience in a hospitality or private club environment preferred
• Fine dining experience required
• High School Diploma or GED required