Sick of restaurants paying you the bare minimum? Tired of getting stiffed by customers who don't tip well (or at all)? Then come let us take care of you at the Shoals Club!
We do things differently at our Club: firstly, all our Bartenders get paid an hourly base wage of $15.00. On top of that, we add an automatic 18% service charge to EVERY check.
As a Country Club Bartender, you would get to look out over the Atlantic Ocean while you take care of our Members by:
- Greeting Members and guests, offering an impeccable level of service
- Knowing the menus inside and out, offering recommendations and pairings
- Upselling specials and other targeted menu items
- Serving with a smile, carefully handling food and beverages
- Adhering to all health and safety regulations
- Displaying a servant's heart by being Humble and Nice
- Possessing a people-person attitude by Smiling and Saying Yes
- Solving Problems, providing solutions, and Inspiring Happiness
- Completing side duties, as assigned, such as prep work and closing duties
- Maintaining a clean work environment
- The preferred candidate would have previous bartending experience
Job Description
Bartenders are responsible for the professional and timely service of food and drink to all Members and guests.
Role & Responsibilities
- Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Provide immediate attention to all Members and guests upon seating
- Refer to each Member by name at least three times during the meal
- Adhere to all health and sanitation codes and guidelines at all times
- Be knowledgeable about all menus, answering questions, upselling when able, and ensuring repeat visits
- Efficiently serve food and drinks in a friendly and courteous manner, adhering to Shoals Club standards and steps of service
- Check in on Members and guests frequently, keeping drinks full and attending to all of their needs
- Advise management of any complaints as soon as they occur
- Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc
- Attend pre-shift meetings, noting any specials
- Consistently adhere to state and local laws regarding the service of alcoholic beverages
- Turn in weekly tip declaration form, ensuring proper completion and signing it
- Manage bar supplies and inventory, ensuring the bar is always well-stocked
- Assist in development of new drinks
- Work with Dining Room Manager, Banquet Manager, and other staff to ensure efficient beverage service in all of the Club’s outlets, as well as special functions
- Assist in the daily operation of assigned dining outlet, as needed
- Maintain a clean dining room, including tables, side stations, bar areas, and host stand
- Daily operation of the POS system: entering orders, preparing checks, modifying ticket items, ensuring accurate check pricing, etc
- Be detail-oriented and able to prioritize in a fast-paced environment
- Solve problems, work as a team, be a leader, and inspire happiness
- Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations, as they relate to the Food and Beverage operations.
- Keeps current with changing member preferences and industry trends relative to the beverage operation
- Maintain up-to-date credentials, certificates, and licenses, as applicable
- Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
- Working knowledge of restaurant operations
- Must possess appropriate analytical skills, attention to detail, follow-through, creativity
- Ability to communicate effectively and professionally
- Willingness to learn and accept instruction
- Be dependable, prompt, and team-oriented
- Must possess a positive attitude and good work ethic
- Ability to perform basic mathematical calculations
- High-end customer service experience in a hospitality or private club environment preferred
- Previous Bartending experience required
- High School Diploma or GED required
*In order to provide the highest level of customer service to our members, please be aware that we do provide three days of paid on-site service training to all of our new hires before they are eligible for tips.