Position Description Summary
Food & Beverage Hosts/Hostesses are responsible for the professional and timely greeting and seating of all Members and guests who arrive to dine.
Role & Responsibilities
- Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Provide immediate attention to all Members and guests upon arrival
- Refer to each Member by name
- Maintain a smiling and friendly disposition at all times
- Track reservation arrivals and no-shows
- Manage the seating of tables, rotating through sections and not over-seating any servers
- Adhere to all health and sanitation codes and guidelines at all times
- Be knowledgeable about all menus, answering questions and ensuring repeat visits
- Advise management of any complaints as soon as they occur
- Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc
- Attend pre-shift meetings, noting any specials
- Assist in the daily operation of assigned dining outlet, as needed
- Maintain a clean dining room, including tables, side stations, bar areas, and host stand
- Be detail-oriented and able to prioritize in a fast-paced environment
- Solve problems, work as a team, be a leader, and inspire happiness
- Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations, as they relate to the Food and Beverage operations.
- Maintain up-to-date credentials, certificates, and licenses, as applicable
- Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
- Working knowledge of restaurant operations
- Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
- Ability to communicate effectively and professionally
- Willingness to learn and accept instruction
- Be dependable, prompt, and team-oriented
- Must possess a positive attitude and good work ethic
- Ability to perform basic mathematical calculations
- High-end customer service experience in a hospitality or private club environment preferred
- High School Diploma or GED required